INFORMATION TECHNOLOGY

       TRENTO SATELLITE

Over the past few years, chatbots — the automated, human-like chat responders — have been more of an experiment, with limited adoption. Now, chatbots are becoming more mainstream as people see the benefits of those experiments, especially in customer service and support. Unlike human customer service and support reps, chatbots don’t have the physical and mental inconsistencies that can degrade service levels. Moreover, AI-powered chatbots are learning how to respond to customers and predict what they want. Based on customer history or questions customers ask during a chat session, AI-powered chatbots can ask users what they need and even ask leading questions, all to improve the support experience.

refference: https://yourstory.com/2017/12/top-technology-trends-predictions-will-dominate-2018/